Privacy Policy

Last updated: this policy is reviewed periodically to stay current with our practices and applicable law.

Information We Collect

When you visit our website, call our office, or fill out a form, we collect only the information needed to answer your questions and care for you properly. This includes:

• Contact details such as your name, email address, mailing address, and phone number submitted through our contact or appointment forms.
• Appointment and treatment requests, including the reason for your visit and any preferences you share with us.
• Mobile phone numbers provided when you request a text update, reply to a keyword opt-in, or ask our team to text you about an appointment.
• Basic website analytics, such as pages visited, browser type, and general location, collected automatically to help us understand how our site is used.

How We Use Your Information

We use the information you provide to respond to inquiries, schedule and confirm appointments, send appointment reminders, and improve how our website serves patients. We do not use your information for purposes unrelated to your care or your relationship with our office.

SMS and Text Messaging

Lake Mountain Dental may collect your mobile number through our website forms, appointment or booking requests, or a keyword opt-in so we can text you about dental care, treatments, and appointment requests. Here is how we handle that information:

• Purpose of use: we use your number and SMS consent record only to send the messages you've requested and to comply with mobile carrier requirements for text messaging programs (known as 10DLC rules).
• No third-party marketing: your mobile number and consent record are never sold or shared with outside marketers.
• Limited sharing: your information is shared only with the SMS and telephony vendors and mobile carriers that are necessary to deliver our messages to you.
• Opting out: reply "STOP" to any text message at any time to stop receiving messages from us.
• Getting help: reply "HELP" to any text message, or contact our office directly, and we will assist you.

For the complete terms of our SMS program, please review our Terms and Conditions page.

How We Store and Protect Your Information

We store patient and website information using reasonable administrative and technical safeguards designed to protect it from unauthorized access, loss, or misuse. Access to your personal information is limited to team members who need it to do their jobs, such as scheduling your appointment or answering a question you've submitted.

Sharing Your Information

We do not sell your personal information. We share it only in limited circumstances, such as:

• Service providers who help us run our website, manage appointment scheduling, or deliver text and email communications on our behalf.
• Legal requirements, if we are required to disclose information to comply with a law, regulation, or valid legal request.

Cookies and Website Analytics

Our website may use cookies and similar tools to understand how visitors use our pages and to keep the site working properly. This information is general and aggregated; it is not used to identify you personally. You can adjust your browser settings to limit or block cookies, though some features of our site may not work as well if you do.

Your Rights and Choices

You are welcome to ask us to correct, update, or delete the personal information we have on file for you. To make a request, contact our office using the details below, and we will respond as promptly as we can.

Questions About This Policy

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us.

• Lake Mountain Dental
• 4342 E Pony Express Pkwy, Eagle Mountain, UT 84005
• Phone: (385) 615-4708